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Department Title Pages Summary Date ▼
Services Australia Operational Blueprint Document (lex 90571): Sale Of Principal Home 108-04070050 (effective 6 February 2026). 1… 65 This operational blueprint (effective 6 February 2026) establishes procedures for Services Australia staff processing principal… 06/05/26 View
Services Australia Operational Blueprint Document (lex 90604): New Zealand Agreement And Foreign Pension Information 106-04024000… 35 Services Australia released an operational blueprint document outlining administration of the Australia-New Zealand Social… 06/05/26 View
Services Australia Documents Relating To (lex 90393): Operational Blueprint Document: Call And Screen Recording - Information And Access… 23 Services Australia released an operational blueprint detailing its call and screen recording policies effective December 2025.… 30/04/26 View
Services Australia Automation And AI Working Group Paper Dated 7 October 2025 Regarding The Agency-Wide Automation And Artificial… 3 Services Australia completed an agency-wide validation and risk assessment of its automation and artificial intelligence systems… 21/04/26 View
Services Australia Document Providing Coding Explanation Of The “actvy_outcome_id” Column Of The Mygov Audit Log Report - Specific To… 1 A technical coding reference document released by Services Australia defines two activity outcome codes used in the myGov Audit… 20/04/26 View
Services Australia Operational Blueprint Document (lex 90295): Recording And Correcting Employment Income Details 108-07010010 (effective… 56 This operational blueprint document establishes procedures for Services Australia staff to record and correct employment income… 17/04/26 View
Services Australia Documents Related To Correspondence Between Palantir Technologies And The Agency Since May 2020 (lex 89918). 3… 17 Services Australia released three documents, heavily redacted, concerning correspondence with Palantir Technologies between May… 07/04/26 View
Services Australia Customer Compensation Decision Template (lex 90505). 1 Document Released In Full. LEX 90505 Sections Of The Act : N/a… 4 Services Australia's Customer Compensation Decision Template (LEX 90505) is a standardized form used to document decisions on… 07/04/26 View
Services Australia Documents Relating To Services Australia’s Income Security Integrated System (isis) Risk Management Plan (lex 89848).… 17 Services Australia released a Risk Management Plan for the Income Security Integrated System (ISIS), the welfare payments… 30/03/26 View
Services Australia Operational Blueprint Document (lex 89892): Person Permitted To Enquire (ppe) Or Update (ppu) Authority 106-07090000… 21 This operational procedure document defines authority settings for third-party enquiries and updates to customer accounts at… 27/03/26 View
Services Australia Operational Blueprint Document (lex 90318): Independence Calculator 010-23061406 (effective From 13 February 2026). 1… 7 Services Australia released an operational procedure document outlining the Independence calculator tool (Process Direct system)… 27/03/26 View
Services Australia Operational Blueprint Document (lex 90323): Recording And Correcting Employment Income Details 108-07010010 (effective… 56 This operational blueprint (effective 13 February 2026) provides Services Australia staff with procedures for recording and… 27/03/26 View
Services Australia Document Relating To Legal Compliance And Remediation Program Income Compliance Issue (lex 90226). 1 Document Released… 1 Services Australia disclosed a compliance remediation document addressing historical errors from the Income Compliance Program… 23/03/26 View
Services Australia Document Relating To Freedom Of Information Act 1982 - Authorisations - Instrument Number A-2024-2 - Signed On 8… 2 This instrument authorizes Services Australia employees at APS Level 4 and above, as well as contracted officers at equivalent… 19/03/26 View
Services Australia Documents Relating To The Aurora Neuroinclusion Program (lex 88626): Program Evaluations Regulatory Statements Program… Unknown Services Australia released five documents relating to the Aurora Neuroinclusion Program, comprising program evaluations,… 16/03/26 View
Services Australia Documents Containing Subject Matter Specific To ATO Single Touch Payroll (stp) Only (lex 89325): Operational Blueprint… 20 Services Australia released operational guidance on child support income estimates (LEX 89325), a historical procedure manual… 12/03/26 View
Services Australia Document Relating To Contracts With Services Australia That Are Exempt From Compliance With Commonwealth Procurement… 1 Services Australia entered into five contracts between July 2014 and December 2025 that were exempt from Commonwealth… 12/03/26 View
Services Australia Documents Relating To Centrepay Deductions (lex 89516): Numbers, Value And Percentage By Service Category (2024/2025)… 32 This FOI disclosure contains four documents providing operational data on Centrepay, Services Australia's voluntary deduction… 09/03/26 View
Services Australia Operational Blueprint Document (lex 89610): Exempt Lump Sums 108-04080040 (effective From 8 January 2026). 1 Document… 41 Services Australia released an operational blueprint (effective 8 January 2026) governing how exempt lump sums are treated under… 09/03/26 View
Services Australia COO Committee Project, Psychosocial Hazards Project Documents (lex 89429): Playbook To Identify And Manage… 67 Services Australia released a practical playbook developed by its Psychosocial Hazards Project Team to help APS executive… 23/02/26 View
Services Australia Operational Blueprint Document (lex 89315): Italy Agreement And Foreign Pension Information 106-04019000 (valid From… 51 Services Australia released an Operational Blueprint document (LEX 89315) detailing procedures for administering the… 16/02/26 View
Services Australia Operational Blueprint Document (lex 89127): Post Separation Income (psi) Cuba Process Help 277-30010490 (effective… 11 Services Australia released an operational blueprint document providing staff guidance on Post Separation Income (PSI)… 06/02/26 View
Services Australia Operational Blueprint Document (lex 89130): Requesting Information (clk) 104-04080010 (effective From 4 December… 39 Services Australia's operational procedure for requesting information from claimants, recipients, and third parties outlines… 06/02/26 View
Services Australia Operational Blueprint Documents (lex 89131): Customer Aggression - Post Incident Contact 104-07020070 (effective From… 19 Services Australia released operational procedure documents outlining post-incident contact protocols following customer… 06/02/26 View
Services Australia Operational Blueprint Documents (lex 89133): Recording Complaints And Feedback In The Customer Feedback Tool… 27 Services Australia released three operational blueprint documents detailing complaint and feedback recording procedures. The… 06/02/26 View
Services Australia Senate Estimates Briefing Packs Prepared By Services Australia For October 2025 (lex 88598). 1 Document Released In… 223 Services Australia released 35 Senate Estimates briefing documents prepared for October 2025 Supplementary Budget Estimates. One… 02/02/26 View
Services Australia Operational Blueprint Documents (lex 89028): Claiming Child Care Subsidy (ccs) And Additional Child Care Subsidy… 138 Services Australia released operational blueprint documents detailing procedures for claiming Child Care Subsidy (CCS) and… 02/02/26 View
Services Australia Documents Relating To (lex 89128): Operational Blueprint Document: Financial Institution (fi) Garnishees To Recover… 30 Services Australia released operational guidance on financial institution (FI) garnishee procedures for debt recovery, effective… 02/02/26 View
Services Australia Operational Blueprint Document (lex 89327): Treatment Of Lump Sums 108-05020020 (effective From 19 December 2025). 1… 27 Services Australia released an operational blueprint procedure document (effective 19 December 2025) governing how lump sum… 23/01/26 View
Services Australia Documents Relating To (lex 88829): Chief Executive Instructions For Security Of Personnel, Information And Premises,… 61 Services Australia released seven documents (partially) establishing its protective security framework under the Australian… 16/01/26 View
Services Australia Official Hospitality And Business Catering Policy (effective From 15 December 2022) (lex 89310). 1 Document Released… 7 Services Australia released its Official Hospitality and Business Catering Policy (effective 15 December 2022), a procedural… 16/01/26 View
Services Australia Gifts And Benefits Policy, Effective From December 2025 (lex 89311). 1 Document Released In Full. LEX 89311 Sections… 8 Services Australia released its Gifts and Benefits Policy (effective December 2025), a policy guidance document establishing… 16/01/26 View
Services Australia Operational Blueprint Document (lex 88764): Urgent Payments Due To Expenses Associated With A Funeral 003-10010010… 36 Services Australia released an operational blueprint documenting procedures for assessing urgent payment requests from customers… 13/01/26 View
Services Australia Operational Blueprint Documents (lex 88368): Managed Service Plan (msp) - Reviewing 104-07050050 (effective From 18… 120 Services Australia released six operational blueprint documents governing Managed Service Plan (MSP) processes for high-risk… 23/12/25 View
Services Australia Operational Blueprint Document (lex 88528): Work Bonus And Balance For Pensioners Of Age Pension Age 108-07010130. 1… 20 This operational blueprint (released partially under sections 22 and 47E(d) exemptions) details Services Australia's procedures… 23/12/25 View
Services Australia Documents Relating To (lex 88353): Administrative Arrangement For The Application Of The Agreement On Social Security… 121 Services Australia released operational guidance on administering the Australia-New Zealand social security agreement, covering… 18/12/25 View
Services Australia Services Australia HR Policy Documents (lex 88046): Injury And Illness Management Policy Other Leave Policy Support… 21 Services Australia released its Injury and Illness Management Policy, which applies to all agency employees. The policy… 09/12/25 View
Services Australia Total Number Of Customer Aggression Incidents Recorded By Services Australia During The 2023-24 And 2024-25 Financial… 1 Services Australia recorded 29,327 customer aggression incidents in the 2024-25 financial year, up from 26,824 incidents in… 08/12/25 View
Services Australia Operational Blueprint Documents (lex 87685): Status Resolution Support Services (srss) Payment Eligibility For Living… 88 Services Australia released operational blueprint documents outlining eligibility and payment procedures for Status Resolution… 24/11/25 View
Services Australia Operational Blueprint Documents (lex 87590): Customer Enquiries About Child Care Subsidy (ccs) Reconciliation Outcome… 83 Services Australia released operational blueprint documents providing staff guidance on handling customer enquiries about Child… 19/11/25 View
Services Australia Minutes Of The PIP Soft-Block Meeting Held 28 March 2022 (lex 87592): 1 Document Released In Part. LEX 87592 Sections… 2 This meeting minute from March 2022 concerns the "soft block" implementation for Practice Incentives Program (PIP) items in… 18/11/25 View
Services Australia Operational Blueprint Document (lex 87983): Sale Of Principal Home 108-04070050 (effective From 25 September 2025). 1… 47 This operational blueprint outlines Services Australia's procedures for assessing principal home sale proceeds under income… 14/11/25 View
Services Australia Operational Blueprint Documents (lex 87416): Immediate New Claim And Non-New Claim Priority Processing 106-10010000… 26 Services Australia released operational procedural documents governing priority claim processing and nominee arrangement… 10/11/25 View
Services Australia Documents Relating To (lex 87638): Workplace Flexibility Policy Workplace Flexibility Delegate’s Guide Workplace… 27 Services Australia released its Workplace Flexibility Policy, a human resources document governing flexible work arrangements… 06/11/25 View
Services Australia Question Time Briefs Provided By The Agency To The Minister For Government Services For 23, 28, 30 And 31 July 2025… 378 This FOI release contains 110 Question Time briefs prepared by Services Australia for the Minister for Government Services… 09/10/25 View
Services Australia Operational Blueprint Documents (lex 86700): 001-09120030: Exempting A Job Seeker From Mutual Obligation Requirements… 51 Services Australia released operational blueprints detailing procedures for exempting job seekers from mutual obligation… 02/10/25 View
Services Australia Operational Blueprint Documents (lex 86558): Activity Test For Child Care Subsidy (ccs) 007-17103115 (effective From… 84 Services Australia released operational blueprint documents governing Child Care Subsidy (CCS) Activity Test administration,… 16/09/25 View
Services Australia Documents Relating To (lex 86496): Social Security - Secretary Delegation To Chief Executive Centrelink Instrument… 180 This FOI disclosure contains four delegation and authorisation instruments from Services Australia governing the powers of the… 12/09/25 View
Services Australia Operational Blueprint Documents (lex 86194): Centrelink Self Service - Access Status, Locking And Unlocking… 109 This operational blueprint outlines Centrelink self-service access management procedures for Services Australia staff, effective… 08/09/25 View
Services Australia Documents Relating To (lex 86718): Procedure Documents: Coding Changes To Customer Information And Claiming Errors… 8 Services Australia released procedure documents for Payment Accuracy Reviews (PAR) effective 1 July 2025, detailing how staff… 08/09/25 View