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Department Title Pages Summary Date ▼
Services Australia COO Committee Project, Psychosocial Hazards Project Documents (lex 89429): Playbook To Identify And Manage… 67 Services Australia released a practical playbook developed by its Psychosocial Hazards Project Team to help APS executive… 23/02/26 View
Services Australia Operational Blueprint Document (lex 89315): Italy Agreement And Foreign Pension Information 106-04019000 (valid From… 51 Services Australia released an Operational Blueprint document (LEX 89315) detailing procedures for administering the… 16/02/26 View
Services Australia Operational Blueprint Document (lex 89127): Post Separation Income (psi) Cuba Process Help 277-30010490 (effective… 11 Services Australia released an operational blueprint document providing staff guidance on Post Separation Income (PSI)… 06/02/26 View
Services Australia Operational Blueprint Document (lex 89130): Requesting Information (clk) 104-04080010 (effective From 4 December… 39 Services Australia's operational procedure for requesting information from claimants, recipients, and third parties outlines… 06/02/26 View
Services Australia Operational Blueprint Documents (lex 89131): Customer Aggression - Post Incident Contact 104-07020070 (effective From… 19 Services Australia released operational procedure documents outlining post-incident contact protocols following customer… 06/02/26 View
Services Australia Operational Blueprint Documents (lex 89133): Recording Complaints And Feedback In The Customer Feedback Tool… 27 Services Australia released three operational blueprint documents detailing complaint and feedback recording procedures. The… 06/02/26 View
Services Australia Senate Estimates Briefing Packs Prepared By Services Australia For October 2025 (lex 88598). 1 Document Released In… 223 Services Australia released 35 Senate Estimates briefing documents prepared for October 2025 Supplementary Budget Estimates. One… 02/02/26 View
Services Australia Operational Blueprint Documents (lex 89028): Claiming Child Care Subsidy (ccs) And Additional Child Care Subsidy… 138 Services Australia released operational blueprint documents detailing procedures for claiming Child Care Subsidy (CCS) and… 02/02/26 View
Services Australia Documents Relating To (lex 89128): Operational Blueprint Document: Financial Institution (fi) Garnishees To Recover… 30 Services Australia released operational guidance on financial institution (FI) garnishee procedures for debt recovery, effective… 02/02/26 View
Services Australia Operational Blueprint Document (lex 89327): Treatment Of Lump Sums 108-05020020 (effective From 19 December 2025). 1… 27 Services Australia released an operational blueprint procedure document (effective 19 December 2025) governing how lump sum… 23/01/26 View
Services Australia Documents Relating To (lex 88829): Chief Executive Instructions For Security Of Personnel, Information And Premises,… 61 Services Australia released seven documents (partially) establishing its protective security framework under the Australian… 16/01/26 View
Services Australia Official Hospitality And Business Catering Policy (effective From 15 December 2022) (lex 89310). 1 Document Released… 7 Services Australia released its Official Hospitality and Business Catering Policy (effective 15 December 2022), a procedural… 16/01/26 View
Services Australia Gifts And Benefits Policy, Effective From December 2025 (lex 89311). 1 Document Released In Full. LEX 89311 Sections… 8 Services Australia released its Gifts and Benefits Policy (effective December 2025), a policy guidance document establishing… 16/01/26 View
Services Australia Operational Blueprint Document (lex 88764): Urgent Payments Due To Expenses Associated With A Funeral 003-10010010… 36 Services Australia released an operational blueprint documenting procedures for assessing urgent payment requests from customers… 13/01/26 View
Services Australia Operational Blueprint Documents (lex 88368): Managed Service Plan (msp) - Reviewing 104-07050050 (effective From 18… 120 Services Australia released six operational blueprint documents governing Managed Service Plan (MSP) processes for high-risk… 23/12/25 View
Services Australia Operational Blueprint Document (lex 88528): Work Bonus And Balance For Pensioners Of Age Pension Age 108-07010130. 1… 20 This operational blueprint (released partially under sections 22 and 47E(d) exemptions) details Services Australia's procedures… 23/12/25 View
Services Australia Documents Relating To (lex 88353): Administrative Arrangement For The Application Of The Agreement On Social Security… 121 Services Australia released operational guidance on administering the Australia-New Zealand social security agreement, covering… 18/12/25 View
Services Australia Services Australia HR Policy Documents (lex 88046): Injury And Illness Management Policy Other Leave Policy Support… 21 Services Australia released its Injury and Illness Management Policy, which applies to all agency employees. The policy… 09/12/25 View
Services Australia Total Number Of Customer Aggression Incidents Recorded By Services Australia During The 2023-24 And 2024-25 Financial… 1 Services Australia recorded 29,327 customer aggression incidents in the 2024-25 financial year, up from 26,824 incidents in… 08/12/25 View
Services Australia Operational Blueprint Documents (lex 87685): Status Resolution Support Services (srss) Payment Eligibility For Living… 88 Services Australia released operational blueprint documents outlining eligibility and payment procedures for Status Resolution… 24/11/25 View
Services Australia Operational Blueprint Documents (lex 87590): Customer Enquiries About Child Care Subsidy (ccs) Reconciliation Outcome… 83 Services Australia released operational blueprint documents providing staff guidance on handling customer enquiries about Child… 19/11/25 View
Services Australia Minutes Of The PIP Soft-Block Meeting Held 28 March 2022 (lex 87592): 1 Document Released In Part. LEX 87592 Sections… 2 This meeting minute from March 2022 concerns the "soft block" implementation for Practice Incentives Program (PIP) items in… 18/11/25 View
Services Australia Operational Blueprint Document (lex 87983): Sale Of Principal Home 108-04070050 (effective From 25 September 2025). 1… 47 This operational blueprint outlines Services Australia's procedures for assessing principal home sale proceeds under income… 14/11/25 View
Services Australia Operational Blueprint Documents (lex 87416): Immediate New Claim And Non-New Claim Priority Processing 106-10010000… 26 Services Australia released operational procedural documents governing priority claim processing and nominee arrangement… 10/11/25 View
Services Australia Documents Relating To (lex 87638): Workplace Flexibility Policy Workplace Flexibility Delegate’s Guide Workplace… 27 Services Australia released its Workplace Flexibility Policy, a human resources document governing flexible work arrangements… 06/11/25 View
Services Australia Question Time Briefs Provided By The Agency To The Minister For Government Services For 23, 28, 30 And 31 July 2025… 378 This FOI release contains 110 Question Time briefs prepared by Services Australia for the Minister for Government Services… 09/10/25 View
Services Australia Operational Blueprint Documents (lex 86700): 001-09120030: Exempting A Job Seeker From Mutual Obligation Requirements… 51 Services Australia released operational blueprints detailing procedures for exempting job seekers from mutual obligation… 02/10/25 View
Services Australia Operational Blueprint Documents (lex 86558): Activity Test For Child Care Subsidy (ccs) 007-17103115 (effective From… 84 Services Australia released operational blueprint documents governing Child Care Subsidy (CCS) Activity Test administration,… 16/09/25 View
Services Australia Documents Relating To (lex 86496): Social Security - Secretary Delegation To Chief Executive Centrelink Instrument… 180 This FOI disclosure contains four delegation and authorisation instruments from Services Australia governing the powers of the… 12/09/25 View
Services Australia Operational Blueprint Documents (lex 86194): Centrelink Self Service - Access Status, Locking And Unlocking… 109 This operational blueprint outlines Centrelink self-service access management procedures for Services Australia staff, effective… 08/09/25 View
Services Australia Documents Relating To (lex 86718): Procedure Documents: Coding Changes To Customer Information And Claiming Errors… 8 Services Australia released procedure documents for Payment Accuracy Reviews (PAR) effective 1 July 2025, detailing how staff… 08/09/25 View
Services Australia Operational Blueprint Document (lex 86413): Assessing Special Circumstances Extensions For Families Unable To Meet… 31 This operational blueprint from Services Australia outlines procedures for assessing special circumstances extensions enabling… 05/09/25 View
Services Australia Operational Blueprint Document (lex 86525): Special Disability Trust (sdt) Beneficiary Assessment Process 043-04070010… 19 This operational blueprint outlines Services Australia's process for assessing whether individuals qualify as beneficiaries of… 28/08/25 View
Services Australia Operational Blueprint Document (lex 85986): Special Benefit (spb) For Australian Citizen Child (acc) And Australian… 55 This operational blueprint document sets out eligibility and processing procedures for Special Benefit (SpB) payments to… 26/08/25 View
Services Australia Operational Blueprint Document (lex 86423): Germany Agreement And Foreign Pension Information 106-04015000 (effective… 48 Services Australia released an operational blueprint document outlining the Australia-Germany Social Security Agreement… 22/08/25 View
Services Australia Operational Blueprint Document (lex 86340): Debt Offsetting During Family Assistance Reassessment, Reconciliation And… 38 Services Australia released an operational procedure document (effective 14 July 2025) governing automatic debt offsetting… 19/08/25 View
Services Australia Document Relating To Services Australia’s Additional Fraud Controls Project: Australian Government Disaster Recovery… 1 Services Australia disclosed a project document describing fraud controls for the Australian Government Disaster Recovery… 19/08/25 View
Services Australia Operational Blueprint Document (lex 86290): Determining A Person’s Priority Needs For Income Management 103-01040010… 31 This operational blueprint from Services Australia establishes procedures for determining priority needs under Income… 18/08/25 View
Services Australia Operational Blueprint Document (lex 86316): Australian Residence Requirements For Payment 106-06010000 (effective From… 14 Services Australia released an operational blueprint (effective 7 July 2025) defining Australian residence requirements for… 18/08/25 View
Services Australia Operational Blueprint Documents (lex 86120): 061-01060010: Former Resident Provisions (effective From 29 May 2025)… 35 Services Australia released operational guidance documents defining former resident provisions for pension payments effective… 15/08/25 View
Services Australia Documents Relating To (lex 86343): Agency Training Material: Course CLK00359 Austudy Introduction Course CLK01266… 45 Services Australia released training materials for Austudy administration, comprising an introductory course (CLK00359) and new… 15/08/25 View
Services Australia Operational Blueprint Document (lex 86257): Special Benefit (spb) Available Funds Test 003-08030040 (effective From 29… 8 This operational blueprint details how Services Australia applies the available funds test to assess Special Benefit (SpB)… 14/08/25 View
Services Australia Operational Blueprint Document (lex 86022): India Agreement And Foreign Pension Information 106-04039000. 1 Document… 20 Services Australia released an operational blueprint document detailing the Australia-India Social Security Agreement, effective… 12/08/25 View
Services Australia Operational Blueprint Document (lex 86104): Change In Relationship Status From Partnered To Single 277-5008000 (valid… 45 This operational blueprint from Services Australia outlines procedures for processing relationship status changes from partnered… 05/08/25 View
Services Australia Documents Relating To Job Seeker Workshops Commencing In The Agency’s Service Centres In 2012 (lex 84964). 2 Documents… 34 Services Australia released documents about Job Seeker Workshops, a 2012 initiative delivered through 40 Centrelink service… 31/07/25 View
Services Australia Operational Blueprint Documents (lex 85690): Restricted Access And Eligibility 104-06000000 (effective From 1 May… 46 Services Australia released operational blueprint documents governing the Restricted Access system, which protects Centrelink… 21/07/25 View
Services Australia Operational Blueprint Documents (lex 85588): Report Suspected Fraud And Corruption 110-09110000 (effective From 4 June… 12 Services Australia released operational blueprint documents establishing procedures for reporting suspected fraud and corruption… 18/07/25 View
Services Australia Operational Blueprint Document (lex 85161): 90 Day Pay Doctor Cheque Scheme 012-41010000 (effective From 25 February… 15 Services Australia released an operational blueprint detailing the 90 Day Pay Doctor Cheque Scheme, effective 25 February 2025.… 11/07/25 View
Services Australia Document Relating To Services Australia’s Job Statements For Indigenous Liaison Officer Roles (lex 85245). 1 Document… 9 Services Australia released a job statement for Indigenous Service Officer (ISO5) positions, classified as APS 5 within the… 11/07/25 View
Services Australia Operational Blueprint Document (lex 85810): 011-21060315: Medication Program For Homeless People - Also Known As The… 4 Services Australia released an operational blueprint for the Continuing Medication Program (CMP), which provides PBS medicines… 10/07/25 View