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Department Title Pages Summary Date ▼
Services Australia Documents Relating To Salary Packaging Portable Electronic Devices For Employees Of Services Australia (lex 85596). 3… 10 Services Australia released three documents providing guidance to employees on salary packaging (salary sacrifice) arrangements.… 07/07/25 View
Services Australia Operational Blueprint Document (lex 85224): 106-05020050: Assessment Of Hardship For Liquid Assets Waiting Period… 8 This operational blueprint document outlines Services Australia's hardship assessment procedures for the Liquid Assets Waiting… 04/07/25 View
Services Australia Operational Blueprint Document (lex 85115): Claiming Disability Support Pension (dsp) 008-03010010 (effective From 27… 32 Services Australia released an operational blueprint detailing procedures for claiming Disability Support Pension (DSP),… 23/06/25 View
Services Australia Documents Relating To (lex 84056): Documents Relating To Cn4081404, And The Early Publication Of The Contract Notice,… 46 Services Australia's media branch handled a Canberra Times inquiry regarding contract CN4081404 for the Caroline Chisholm Centre… 29/05/25 View
Services Australia Operational Blueprint Document (lex 84719): Restricted Portability Assessment Procedure For Centrelink International… 23 This operational blueprint establishes procedures for Centrelink International Services (CIS) staff to assess whether customers… 28/05/25 View
Services Australia Document Relating To (lex 84720): Scripts Referred To By Services Australia Staff When Speaking To Applicants Of The… 27 Services Australia released a partially redacted call handling script for staff administering the Youpla Support Program, an… 23/05/25 View
Services Australia Operational Blueprint Document (lex 84796): Referring A Customer To Disability Employment Services (des) 008-04030110… 10 Services Australia released an operational blueprint (valid from 22 April 2025) explaining procedures for referring customers to… 19/05/25 View
Services Australia Documents Summarising Contact Centre Telephony System Used By The Agency (lex 84716). 1 Document Released In Full. LEX… 1 Services Australia released a document describing its contact centre telephony systems used for managing inbound calls across… 15/05/25 View
Services Australia Documents Relating To Services Australia’s Labour Market Analysis For The Enterprise Architect Recruitment Pilot (lex… 42 Services Australia released documents from its Enterprise Architect recruitment pilot project (LEX 84090), analyzing the labour… 12/05/25 View
Services Australia Operational Blueprint Document (lex 84624): Personalised Services 101-17021300. 1 Document Released In Part. LEX 84624… 27 Services Australia released an operational blueprint for its Personalised Services program, which provides dedicated case… 08/05/25 View
Services Australia Operational Blueprint Document (lex 84319): Australian Residence Requirements For Payment 106-06010000 (effective From… 9 Services Australia released an operational blueprint detailing Australian residence requirements for payment qualification,… 22/04/25 View
Services Australia Documents Relating To (lex 83814): Names Of Law Firms Acting For Services Australia And Total Money Spent On Claims… 5 Services Australia's Litigation Branch engaged seven external law firms in 2024 to handle Administrative Appeals Tribunal and… 11/04/25 View
Services Australia Operational Blueprint Documents (lex 83694): Personalised Services 101-17021300 (effective From 14 January 2025). 1… 27 Services Australia released an operational blueprint documenting procedures for its Personalised Services team, which manages… 07/04/25 View
Services Australia Operational Blueprint Documents (lex 83617): Disability Support Pension (dsp) Manifest Eligibility 008-03090010… 103 Services Australia released operational guidance documents for Disability Support Pension (DSP) manifest eligibility assessment… 07/04/25 View
Services Australia Operational Blueprint Document (lex 84159): Assessment Of Hardship For Liquid Assets Waiting Period (lawp) For Austudy… 7 Services Australia released an operational blueprint outlining hardship assessment procedures for the Liquid Assets Waiting… 04/04/25 View
Services Australia Documents Relating To (lex 83550): Reporting Chairman’s/airport Lounge As Gifts And Benefits - Entering Gift And… 108 This disclosure contains Services Australia's internal procedures and policy guidance for staff reporting gifts and benefits,… 04/04/25 View
Services Australia Operational Blueprint Documents (lex 83491): Special Benefit 003-08000000 (effective From 13 November 2024) Youth… 55 Services Australia released operational blueprint documents establishing procedures for six income support and disability… 28/03/25 View
Services Australia Operational Blueprint Document And Associated Linked Document (lex 83691): 007-11060000: Debt Offsetting During Family… 39 Services Australia released its operational blueprint for debt offsetting procedures applied to Family Tax Benefit (FTB) and… 28/03/25 View
Services Australia Documents Relating To Ministerial Submissions, Briefings And/or Talking Points Created In 2024 That Relate To Services… 44 Services Australia released a ministerial event brief and related documents concerning the Trust Exchange proof of concept… 24/03/25 View
Services Australia Operational Blueprint Document (lex 83789): Gifting Concessions To A Special Disability Trust (sdt) 043-04070040… 7 Services Australia released an operational blueprint detailing gifting concessions for Special Disability Trusts (SDTs). The… 13/03/25 View
Services Australia Operational Blueprint Document (lex 83442): Excerpt From Ministerial Orders And Medicare Eligibility 011-44070000… 2 This operational blueprint excerpt details Medicare eligibility rules for family members of New Zealand citizens under… 25/02/25 View
Services Australia Returned Repayments Project Final Report (lex 68413). 1 Document Released In Part. LEX 68413 Sections Of The Act:… 9 KPMG's independent review of Services Australia's Returned Repayments Project (final report, July 2020) assessed the process for… 24/02/25 View
Services Australia Operational Blueprint Document (lex 83130): Eligibility For Paid Parental Leave (ppl) For Children Born Or Entering… 30 This operational blueprint from Services Australia outlines eligibility criteria for Paid Parental Leave (PPL) for children born… 18/02/25 View
Services Australia Operational Blueprint Documents (lex 83324): Cancellation Of Disability Support Pension (dsp) 008-03130030 (effective… 113 Services Australia released operational blueprint documents (procedure manuals) governing Disability Support Pension (DSP)… 17/02/25 View
Services Australia Operational Blueprint Document (lex 83006): Overseas Absences For Eligible Medical Reasons 061-01110010 (effective… 5 Services Australia released an operational blueprint detailing eligibility for continued welfare payments during temporary… 17/02/25 View
Services Australia Documents Relating To (lex 82942): Tasks To Be Undertaken Prior To Commencement Of A New Trimester For Payment… 16 Services Australia released three related operational procedures governing Payment Accuracy Reviews (PAR) and Intensive Desktop… 12/02/25 View
Services Australia Operational Blueprint Documents (lex 83167): Mobility Allowance (mob) 008-05000000 (effective From 14 April 2023)… 31 Services Australia released six operational blueprint documents governing Mobility Allowance (MOB) assessment and… 06/02/25 View
Services Australia Operational Blueprint Document (lex 82807): Review Or Appeal A Departure Prohibition Order (dpo) Or Departure… 5 This operational blueprint from Services Australia outlines procedures for customers to review or appeal decisions regarding… 03/02/25 View
Services Australia Documents Relating To (lex 82766): The First Iteration Of The Roadmap For Mygov As Published On The Services Australia… 7 Services Australia sought ministerial approval to publish a rolling myGov roadmap by 30 June 2024, documenting planned… 03/02/25 View
Services Australia Operational Blueprint Document (lex 83128): Exempting A Job Seeker From Mutual Obligation Requirements Due To Special… 36 This operational blueprint provides guidance for Services Australia staff on assessing and exempting job seekers from mutual… 03/02/25 View
Services Australia Documents Relating To (lex 82324): Services Australia Security Risk Management Review Report. 1 Document Released In… 64 A 64-page Security Risk Management Review Report conducted by Graham Ashton in July 2023 examining Services Australia's approach… 03/02/25 View
Services Australia Operational Blueprint Document (lex 83089): Commencing Or Returning To Work Or Self-Employment Disability Support… 46 Services Australia released an operational blueprint document (effective 11 January 2025) outlining procedures for reassessing… 31/01/25 View
Services Australia Operational Blueprint Document (lex 83090): Cancellation Of Disability Support Pension (dsp) 008-03130030 (effective… 15 This operational blueprint guides Services Australia staff on DSP cancellation procedures effective 26 November 2024. The… 31/01/25 View
Services Australia Documents Relating To The Style Guides/brand Guides/writing Guides Currently Used For Services Australia (lex 82944).… 75 Services Australia released its Brand Policy and associated style guides (approved September 2023) that establish mandatory… 31/01/25 View
Services Australia Documents Relating To A Decision To Award An Incentive To Retire Payment In 2023 (lex 82416). 1 Document Released In… 13 This email exchange from July-August 2023 documents Services Australia's Chief Executive Officer's consideration of an Incentive… 24/01/25 View
Services Australia Operational Blueprint Document (lex 83091): Progress Of Claim Disability Support Pension (dsp) 008-03150000 (effective… 36 This operational blueprint document outlines Services Australia procedures for processing Disability Support Pension (DSP)… 23/01/25 View
Services Australia The Final Iteration Of The Agency’s Question Time Brief / Hot Topics Brief, As Provided To The Minister’s Office On 5… 158 Services Australia's Question Time Brief prepared for the Minister's office on 5 November 2024 contains briefing materials… 20/12/24 View
Services Australia Operational Blueprint Documents (lex 82314): Assessing And Recording Distribution Income 043-04050030 Resource… 18 This operational procedure document from Services Australia guides Complex Assessment Officers in determining and recording… 20/12/24 View
Services Australia Document Relating To APS Staff Data For Child Support And Tailored Services Division (lex 82462). 1 Document Released… 2 This document contains staffing data extracted from Services Australia's SAP Human Resource Information System for the Child… 16/12/24 View
Services Australia Operational Blueprint Document (lex 82100): Recording And Correcting Employment Income Details 108-07010010 (effective… 39 This operational blueprint provides Services Australia staff guidance on recording and correcting employment income details,… 05/12/24 View
Services Australia Documents Relating To (lex 81877): Minister’s Office Noted And Signed Submission MS24-000180 ‘updates To Roadmap For… 15 Services Australia released a ministerial submission (MS24-000180) regarding updates to the myGov Roadmap, a public-facing… 03/12/24 View
Services Australia Document Relating To Minister’s Submission MS24-900041 ‘services Australia ICT Architecture Review And Complementary’… 3 Services Australia submitted a ministerial briefing outlining plans to conduct a comprehensive review of its ICT architecture… 03/12/24 View
Services Australia Document Relating To Genuine Attempts To Contact By Phone (lex 81725). Operational Blueprint Documents (lex 81725):… 9 Services Australia released an operational blueprint document detailing procedures for calling customers or returning their… 25/11/24 View
Services Australia Operational Blueprint Documents (lex 81705): COVID-19 Vaccine Claims Scheme - Registering A Claim And/or Specific… 30 Services Australia released internal operational blueprints for administering the COVID-19 Vaccine Claims Scheme, detailing… 22/11/24 View
Services Australia Operational Blueprint Document (lex 81704): Suspected Medicare Fraud And Business Integrity (bi) Flags 110-15030000… 10 Services Australia released an operational blueprint detailing procedures for identifying and managing suspected Medicare fraud… 12/11/24 View
Services Australia Operational Blueprint Document (lex 81948): Assessing If A Customer Is An Australian Resident 106-06010010 (effective… 22 Services Australia released an Operational Blueprint document (effective 5 September 2024) outlining procedures for assessing… 08/11/24 View
Services Australia Documents Relating To (lex 81670): Current Centrelink AUS222-2303 Form: Medical Report Disability Support Pension… 47 Services Australia released operational and assessment documents regarding Disability Support Pension (DSP) eligibility reviews… 04/11/24 View
Services Australia Documents Relating To Notices Of Proposed Dismissals Lodged With Centrelink By IBM Australia Limited On Or After 1… 7 IBM Australia Limited notified Services Australia on 17 April 2024 of proposed dismissals affecting 15 or more employees, with a… 04/11/24 View
Services Australia Documents Relating To The Aurora Neuroinclusion Program (lex 88626): Program Evaluations Regulatory Statements Program… Unknown Services Australia released five documents relating to the Aurora Neuroinclusion Program, comprising program evaluations,… 02/10/24 View