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Department Title Pages Summary Date ▼
Services Australia Operational Blueprint Document (lex 86413): Assessing Special Circumstances Extensions For Families Unable To Meet… 31 This operational blueprint from Services Australia outlines procedures for assessing special circumstances extensions enabling… 05/09/25 View
Services Australia Operational Blueprint Document (lex 86525): Special Disability Trust (sdt) Beneficiary Assessment Process 043-04070010… 19 This operational blueprint outlines Services Australia's process for assessing whether individuals qualify as beneficiaries of… 28/08/25 View
Services Australia Operational Blueprint Document (lex 85986): Special Benefit (spb) For Australian Citizen Child (acc) And Australian… 55 This operational blueprint document sets out eligibility and processing procedures for Special Benefit (SpB) payments to… 26/08/25 View
Services Australia Operational Blueprint Document (lex 86423): Germany Agreement And Foreign Pension Information 106-04015000 (effective… 48 Services Australia released an operational blueprint document outlining the Australia-Germany Social Security Agreement… 22/08/25 View
Services Australia Operational Blueprint Document (lex 86340): Debt Offsetting During Family Assistance Reassessment, Reconciliation And… 38 Services Australia released an operational procedure document (effective 14 July 2025) governing automatic debt offsetting… 19/08/25 View
Services Australia Document Relating To Services Australia’s Additional Fraud Controls Project: Australian Government Disaster Recovery… 1 Services Australia disclosed a project document describing fraud controls for the Australian Government Disaster Recovery… 19/08/25 View
Services Australia Operational Blueprint Document (lex 86290): Determining A Person’s Priority Needs For Income Management 103-01040010… 31 This operational blueprint from Services Australia establishes procedures for determining priority needs under Income… 18/08/25 View
Services Australia Operational Blueprint Document (lex 86316): Australian Residence Requirements For Payment 106-06010000 (effective From… 14 Services Australia released an operational blueprint (effective 7 July 2025) defining Australian residence requirements for… 18/08/25 View
Services Australia Operational Blueprint Documents (lex 86120): 061-01060010: Former Resident Provisions (effective From 29 May 2025)… 35 Services Australia released operational guidance documents defining former resident provisions for pension payments effective… 15/08/25 View
Services Australia Documents Relating To (lex 86343): Agency Training Material: Course CLK00359 Austudy Introduction Course CLK01266… 45 Services Australia released training materials for Austudy administration, comprising an introductory course (CLK00359) and new… 15/08/25 View
Services Australia Operational Blueprint Document (lex 86257): Special Benefit (spb) Available Funds Test 003-08030040 (effective From 29… 8 This operational blueprint details how Services Australia applies the available funds test to assess Special Benefit (SpB)… 14/08/25 View
Services Australia Operational Blueprint Document (lex 86022): India Agreement And Foreign Pension Information 106-04039000. 1 Document… 20 Services Australia released an operational blueprint document detailing the Australia-India Social Security Agreement, effective… 12/08/25 View
Services Australia Operational Blueprint Document (lex 86104): Change In Relationship Status From Partnered To Single 277-5008000 (valid… 45 This operational blueprint from Services Australia outlines procedures for processing relationship status changes from partnered… 05/08/25 View
Services Australia Documents Relating To Job Seeker Workshops Commencing In The Agency’s Service Centres In 2012 (lex 84964). 2 Documents… 34 Services Australia released documents about Job Seeker Workshops, a 2012 initiative delivered through 40 Centrelink service… 31/07/25 View
Services Australia Operational Blueprint Documents (lex 85690): Restricted Access And Eligibility 104-06000000 (effective From 1 May… 46 Services Australia released operational blueprint documents governing the Restricted Access system, which protects Centrelink… 21/07/25 View
Services Australia Operational Blueprint Documents (lex 85588): Report Suspected Fraud And Corruption 110-09110000 (effective From 4 June… 12 Services Australia released operational blueprint documents establishing procedures for reporting suspected fraud and corruption… 18/07/25 View
Services Australia Operational Blueprint Document (lex 85161): 90 Day Pay Doctor Cheque Scheme 012-41010000 (effective From 25 February… 15 Services Australia released an operational blueprint detailing the 90 Day Pay Doctor Cheque Scheme, effective 25 February 2025.… 11/07/25 View
Services Australia Document Relating To Services Australia’s Job Statements For Indigenous Liaison Officer Roles (lex 85245). 1 Document… 9 Services Australia released a job statement for Indigenous Service Officer (ISO5) positions, classified as APS 5 within the… 11/07/25 View
Services Australia Operational Blueprint Document (lex 85810): 011-21060315: Medication Program For Homeless People - Also Known As The… 4 Services Australia released an operational blueprint for the Continuing Medication Program (CMP), which provides PBS medicines… 10/07/25 View
Services Australia Documents Relating To Salary Packaging Portable Electronic Devices For Employees Of Services Australia (lex 85596). 3… 10 Services Australia released three documents providing guidance to employees on salary packaging (salary sacrifice) arrangements.… 07/07/25 View
Services Australia Operational Blueprint Document (lex 85224): 106-05020050: Assessment Of Hardship For Liquid Assets Waiting Period… 8 This operational blueprint document outlines Services Australia's hardship assessment procedures for the Liquid Assets Waiting… 04/07/25 View
Services Australia Operational Blueprint Document (lex 85115): Claiming Disability Support Pension (dsp) 008-03010010 (effective From 27… 32 Services Australia released an operational blueprint detailing procedures for claiming Disability Support Pension (DSP),… 23/06/25 View
Services Australia Documents Relating To (lex 84056): Documents Relating To Cn4081404, And The Early Publication Of The Contract Notice,… 46 Services Australia's media branch handled a Canberra Times inquiry regarding contract CN4081404 for the Caroline Chisholm Centre… 29/05/25 View
Services Australia Operational Blueprint Document (lex 84719): Restricted Portability Assessment Procedure For Centrelink International… 23 This operational blueprint establishes procedures for Centrelink International Services (CIS) staff to assess whether customers… 28/05/25 View
Services Australia Document Relating To (lex 84720): Scripts Referred To By Services Australia Staff When Speaking To Applicants Of The… 27 Services Australia released a partially redacted call handling script for staff administering the Youpla Support Program, an… 23/05/25 View
Services Australia Operational Blueprint Document (lex 84796): Referring A Customer To Disability Employment Services (des) 008-04030110… 10 Services Australia released an operational blueprint (valid from 22 April 2025) explaining procedures for referring customers to… 19/05/25 View
Services Australia Documents Summarising Contact Centre Telephony System Used By The Agency (lex 84716). 1 Document Released In Full. LEX… 1 Services Australia released a document describing its contact centre telephony systems used for managing inbound calls across… 15/05/25 View
Services Australia Documents Relating To Services Australia’s Labour Market Analysis For The Enterprise Architect Recruitment Pilot (lex… 42 Services Australia released documents from its Enterprise Architect recruitment pilot project (LEX 84090), analyzing the labour… 12/05/25 View
Services Australia Operational Blueprint Document (lex 84624): Personalised Services 101-17021300. 1 Document Released In Part. LEX 84624… 27 Services Australia released an operational blueprint for its Personalised Services program, which provides dedicated case… 08/05/25 View
Services Australia Operational Blueprint Document (lex 84319): Australian Residence Requirements For Payment 106-06010000 (effective From… 9 Services Australia released an operational blueprint detailing Australian residence requirements for payment qualification,… 22/04/25 View
Services Australia Documents Relating To (lex 83814): Names Of Law Firms Acting For Services Australia And Total Money Spent On Claims… 5 Services Australia's Litigation Branch engaged seven external law firms in 2024 to handle Administrative Appeals Tribunal and… 11/04/25 View
Services Australia Operational Blueprint Documents (lex 83694): Personalised Services 101-17021300 (effective From 14 January 2025). 1… 27 Services Australia released an operational blueprint documenting procedures for its Personalised Services team, which manages… 07/04/25 View
Services Australia Operational Blueprint Documents (lex 83617): Disability Support Pension (dsp) Manifest Eligibility 008-03090010… 103 Services Australia released operational guidance documents for Disability Support Pension (DSP) manifest eligibility assessment… 07/04/25 View
Services Australia Operational Blueprint Document (lex 84159): Assessment Of Hardship For Liquid Assets Waiting Period (lawp) For Austudy… 7 Services Australia released an operational blueprint outlining hardship assessment procedures for the Liquid Assets Waiting… 04/04/25 View
Services Australia Documents Relating To (lex 83550): Reporting Chairman’s/airport Lounge As Gifts And Benefits - Entering Gift And… 108 This disclosure contains Services Australia's internal procedures and policy guidance for staff reporting gifts and benefits,… 04/04/25 View
Services Australia Operational Blueprint Documents (lex 83491): Special Benefit 003-08000000 (effective From 13 November 2024) Youth… 55 Services Australia released operational blueprint documents establishing procedures for six income support and disability… 28/03/25 View
Services Australia Operational Blueprint Document And Associated Linked Document (lex 83691): 007-11060000: Debt Offsetting During Family… 39 Services Australia released its operational blueprint for debt offsetting procedures applied to Family Tax Benefit (FTB) and… 28/03/25 View
Services Australia Documents Relating To Ministerial Submissions, Briefings And/or Talking Points Created In 2024 That Relate To Services… 44 Services Australia released a ministerial event brief and related documents concerning the Trust Exchange proof of concept… 24/03/25 View
Services Australia Operational Blueprint Document (lex 83789): Gifting Concessions To A Special Disability Trust (sdt) 043-04070040… 7 Services Australia released an operational blueprint detailing gifting concessions for Special Disability Trusts (SDTs). The… 13/03/25 View
Services Australia Operational Blueprint Document (lex 83442): Excerpt From Ministerial Orders And Medicare Eligibility 011-44070000… 2 This operational blueprint excerpt details Medicare eligibility rules for family members of New Zealand citizens under… 25/02/25 View
Services Australia Returned Repayments Project Final Report (lex 68413). 1 Document Released In Part. LEX 68413 Sections Of The Act:… 9 KPMG's independent review of Services Australia's Returned Repayments Project (final report, July 2020) assessed the process for… 24/02/25 View
Services Australia Operational Blueprint Document (lex 83130): Eligibility For Paid Parental Leave (ppl) For Children Born Or Entering… 30 This operational blueprint from Services Australia outlines eligibility criteria for Paid Parental Leave (PPL) for children born… 18/02/25 View
Services Australia Operational Blueprint Documents (lex 83324): Cancellation Of Disability Support Pension (dsp) 008-03130030 (effective… 113 Services Australia released operational blueprint documents (procedure manuals) governing Disability Support Pension (DSP)… 17/02/25 View
Services Australia Operational Blueprint Document (lex 83006): Overseas Absences For Eligible Medical Reasons 061-01110010 (effective… 5 Services Australia released an operational blueprint detailing eligibility for continued welfare payments during temporary… 17/02/25 View
Services Australia Documents Relating To (lex 82942): Tasks To Be Undertaken Prior To Commencement Of A New Trimester For Payment… 16 Services Australia released three related operational procedures governing Payment Accuracy Reviews (PAR) and Intensive Desktop… 12/02/25 View
Services Australia Operational Blueprint Documents (lex 83167): Mobility Allowance (mob) 008-05000000 (effective From 14 April 2023)… 31 Services Australia released six operational blueprint documents governing Mobility Allowance (MOB) assessment and… 06/02/25 View
Services Australia Operational Blueprint Document (lex 82807): Review Or Appeal A Departure Prohibition Order (dpo) Or Departure… 5 This operational blueprint from Services Australia outlines procedures for customers to review or appeal decisions regarding… 03/02/25 View
Services Australia Documents Relating To (lex 82766): The First Iteration Of The Roadmap For Mygov As Published On The Services Australia… 7 Services Australia sought ministerial approval to publish a rolling myGov roadmap by 30 June 2024, documenting planned… 03/02/25 View
Services Australia Operational Blueprint Document (lex 83128): Exempting A Job Seeker From Mutual Obligation Requirements Due To Special… 36 This operational blueprint provides guidance for Services Australia staff on assessing and exempting job seekers from mutual… 03/02/25 View
Services Australia Documents Relating To (lex 82324): Services Australia Security Risk Management Review Report. 1 Document Released In… 64 A 64-page Security Risk Management Review Report conducted by Graham Ashton in July 2023 examining Services Australia's approach… 03/02/25 View